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Citizens Financial Group, Inc. operates as the bank holding company that provides retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations, and institutions in the United States. The company operates through two segments, Consumer Banking and Commercial Banking. The Consumer Banking segment offers deposit products, mortgage and home equity lending products, credit cards, business loans, and wealth management services; and education and point-of-sale finance loans, as well as digital deposit products. This segment serves its customers through telephone service centers, as well as through its online and mobile platforms. The Commercial Banking segment provides various financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, and interest rate and commodity risk management solutions, as well as syndicated loans, corporate finance, mergers and acquisitions, and debt and equity capital markets services. The company serves customers and small businesses, high- and ultra-high-net-worth individuals and families, as well as investors, entrepreneurs, and companies and institutions, as well as multifamily, office, industrial, retail, healthcare, and hospitality sectors. The company was formerly known as RBS Citizens Financial Group, Inc. and changed its name to Citizens Financial Group, Inc. in April 2014. Citizens Financial Group, Inc. was founded in 1828 and is headquartered in Providence, Rhode Island.
5-year financial trends. Figures in USD millions.
Latest fiscal year: 2025
Year-by-year revenue, profitability, and cash flow (USD millions, last 10 years)
| Year | Revenue | EBITDA | Net Profit | FCF | ROE | Rev Growth 1Y | NP Growth 1Y |
|---|---|---|---|---|---|---|---|
| 2025 | $8.2B | - | $1.8B | $2.0B | 7.6% | 5.6% | 21.3% |
| 2024 | $7.8B | - | $1.5B | $1.9B | 6.8% | -5.0% | -6.2% |
| 2023 | $8.2B | - | $1.6B | $2.8B | 7.2% | 2.5% | -22.4% |
| 2022 | $8.0B | - | $2.1B | $4.0B | 9.6% | - | - |
| 2021 | - |
Income statement, balance sheet, and cash flow as reported
Consolidated Figures in USD Millions.
| Metric | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|
| Total Revenue | - | 8,021 | 8,224 | 7,809 | 8,247 |
| Operating Revenue | - | 8,021 | 8,224 | 7,809 | 8,247 |
| Selling General And Administration | - | 2,811 | 2,951 | 2,989 | 3,121 |
| Interest Income | - | 7,060 | 10,204 | 10,186 | 9,663 |
| Interest Expense | - | 1,048 | 3,963 | 4,553 | 3,810 |
| Net Interest Income | - | 6,012 | 6,241 | 5,633 | 5,853 |
| Pretax Income | - | 2,655 | 2,030 | 1,888 | 2,328 |
| Tax Provision | - | 582 | 422 | 379 | 497 |
| Tax Rate For Calcs | - | 0 | 0 | 0 | 0 |
| Tax Effect Of Unusual Items | - | 0 | -46.71 | -6.22 | 5.55 |
| Net Income Continuous Operations | - | 2,073 | 1,608 | 1,509 | 1,831 |
| Net Income From Continuing And Discontinued Operation | - | 2,073 | 1,608 | 1,509 | 1,831 |
| Net Income From Continuing Operation Net Minority Interest | - | 2,073 | 1,608 | 1,509 | 1,831 |
| Net Income | - | 2,073 | 1,608 | 1,509 | 1,831 |
| Net Income Common Stockholders | - | 1,960 | 1,491 | 1,372 | 1,688 |
| Net Income Including Noncontrolling Interests | - | 2,073 | 1,608 | 1,509 | 1,831 |
| Normalized Income | - | 2,073 | 1,786.29 | 1,533.78 | 1,810.55 |
| Diluted NI Availto Com Stockholders | - | 1,960 | 1,491 | 1,372 | 1,688 |
| Basic Average Shares | - | 475.96 | 475.09 | 450.68 | 433.17 |
| Diluted Average Shares | - | 477.80 | 476.69 | 453.51 | 436.89 |
| Reconciled Depreciation | - | 565 | 478 | 498 | 478 |
| Total Unusual Items | - | -244 | -225 | -31 | 26 |
| Total Unusual Items Excluding Goodwill | - | -244 | -225 | -31 | 26 |
| Preferred Stock Dividends | - | 113 | 117 | 137 | 138 |
| Special Income Charges | - | -244 | -225 | -31 | 26 |
| Other Special Charges | - | - | 225 | 31 | -26 |
| Restructuring And Mergern Acquisition | 35 | 244 | 104 | 110 | - |
| Gain On Sale Of Security | - | 9 | 28 | 18 | 22 |
| General And Administrative Expense | - | 2,645 | 2,764 | 2,819 | 2,951 |
| Salaries And Wages | - | 2,549 | 2,599 | 2,657 | 2,798 |
| Insurance And Claims | - | 96 | 165 | 162 | 153 |
| Selling And Marketing Expense | - | 166 | 187 | 170 | 170 |
| Otherunder Preferred Stock Dividend | 113 | - | 117 | -179 | 5 |
| Occupancy And Equipment | - | 1,058 | 1,248 | 1,216 | 1,218 |
| Other Non Interest Expense | - | 1,023 | 1,083 | 998 | 998 |
Financial Services sector peers, ranked by market cap
| Company | Ticker | Market Cap | P/E | P/B | ROE | EV/EBITDA |
|---|---|---|---|---|---|---|
| Citizens Financial Group, Inc.this co. | CFG | $27.0B | 14.76↑ premium | 1.12 | 7.6% | - |
| Cboe Global Markets, Inc. | CBOE | $29.9B | 27.21 | 5.83 | 21.4% | 16.83 |
| Raymond James Financial, Inc. | RJF | $29.3B | 13.74 | 2.36 | 17.2% | - |
| Cincinnati Financial Corporation | CINF | $24.9B | 10.39 | 1.56 | 15.0% | - |
| W. R. Berkley Corporation |
| - |
| - |
| - |
| - |
| - |
| - |
| WRB |
| $24.7B |
| 13.87 |
| 2.54 |
| 18.3% |
| - |
| Willis Towers Watson Public Limited Company | WTW | $24.4B | 15.22 | 3.06 | 20.1% | 10.72 |
| Regions Financial Corporation | RF | $24.3B | 11.25 | 1.37 | 12.2% | - |
| Synchrony Financial | SYF | $23.8B | 6.86 | 1.42 | 20.7% | - |
| KeyCorp | KEY | $23.5B | 12.85 | 1.31 | 10.2% | - |
| Peer Median | - | 13.29 | 1.96 | 17.8% | 13.77 | |