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Customers Bancorp, Inc. operates as the bank holding company for Customers Bank that provides banking products and services. It provides deposit banking products, which includes commercial and consumer checking, non-interest-bearing and interest-bearing demand, MMDA, savings, and time deposit accounts, as well as individual retirement accounts and non-retail time deposits consisting of jumbo certificates. The company's lending business offers commercial and industrial, commercial real estate, and multifamily and residential mortgage loans; SBA lending; mortgage finance; specialty lending includes fund finance, real estate specialty finance, technology and venture, and healthcare and financial institutions group; commercial loans to mortgage companies, and commercial equipment financing; fund finance, such as variable rate loans secured by collateral pools to private debt funds; and cash management services. In addition, it provides digital banking, such as Banking-as-a-Service to fintech companies; payments and treasury services to businesses; consumer loans through fintech companies; and the TassatPay, an instant blockchain-based digital payments platform which offers instant payments, including over-the-counter desks, exchanges, liquidity providers, market makers, funds, title companies, and other B2B verticals. Further, the company offers mobile phone and internet banking, wire transfers, electronic bill payment, lock box, remote deposit capture, courier, merchant processing, cash vault, controlled disbursements, positive pay, and cash management services comprising account reconciliation, collections, and sweep accounts. The company was founded in 1997 and is headquartered in West Reading, Pennsylvania.
5-year financial trends. Figures in USD millions.
Latest fiscal year: 2025
Year-by-year revenue, profitability, and cash flow (USD millions, last 10 years)
| Year | Revenue | EBITDA | Net Profit | FCF | ROE | Rev Growth 1Y | NP Growth 1Y |
|---|---|---|---|---|---|---|---|
| 2025 | $801M | - | $224M | $334M | 10.6% | 16.6% | 23.5% |
| 2024 | $687M | - | $181M | $80M | 10.7% | -7.2% | -27.5% |
| 2023 | $741M | - | $250M | $83M | 16.7% | 17.0% | 9.7% |
| 2022 | $633M | - | $228M | $-134M | 18.0% | - | - |
| 2021 | - | - |
Income statement, balance sheet, and cash flow as reported
Consolidated Figures in USD Millions.
| Metric | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|
| Total Revenue | - | 633.45 | 740.94 | 687.50 | 801.41 |
| Operating Revenue | - | 633.45 | 740.94 | 687.50 | 801.41 |
| Selling General And Administration | - | 123.78 | 171.41 | 222.01 | 232.61 |
| Interest Income | - | 885.37 | 1,367.36 | 1,327.83 | 1,359.59 |
| Interest Expense | - | 261.65 | 679.91 | 673.43 | 609.10 |
| Net Interest Income | - | 623.72 | 687.45 | 654.40 | 750.49 |
| Pretax Income | - | 291.30 | 330.74 | 224.37 | 288.43 |
| Tax Provision | - | 63.26 | 80.60 | 42.90 | 64.34 |
| Tax Rate For Calcs | - | 0 | 0 | 0 | 0 |
| Tax Effect Of Unusual Items | - | 1.63 | -1 | 2.19 | 0 |
| Net Income Continuous Operations | - | 228.03 | 250.14 | 181.47 | 224.09 |
| Net Income From Continuing And Discontinued Operation | - | 228.03 | 250.14 | 181.47 | 224.09 |
| Net Income From Continuing Operation Net Minority Interest | - | 228.03 | 250.14 | 181.47 | 224.09 |
| Net Income | - | 228.03 | 250.14 | 181.47 | 224.09 |
| Net Income Common Stockholders | - | 218.40 | 235.45 | 166.43 | 209.18 |
| Net Income Including Noncontrolling Interests | - | 228.03 | 250.14 | 181.47 | 224.09 |
| Normalized Income | - | 222.15 | 253.24 | 172.22 | 224.09 |
| Diluted NI Availto Com Stockholders | - | 218.40 | 235.45 | 166.43 | 209.18 |
| Basic Average Shares | - | 32.63 | 31.44 | 31.51 | 32.39 |
| Diluted Average Shares | - | 33.55 | 32.16 | 32.72 | 33.44 |
| Reconciled Depreciation | - | 27.16 | 31.81 | 33.55 | 41.80 |
| Total Unusual Items | - | 7.52 | -4.10 | 11.43 | 0 |
| Total Unusual Items Excluding Goodwill | - | 7.52 | -4.10 | 11.43 | 0 |
| Preferred Stock Dividends | - | 9.63 | 14.70 | 15.04 | 10.20 |
| Net Income Discontinuous Operations | -39.62 | 0 | 0 | - | - |
| Special Income Charges | - | 7.52 | -4.10 | 11.43 | 0 |
| Gain On Sale Of Business | - | 0 | 0 | 11.43 | 0 |
| Other Special Charges | - | -7.52 | 4.10 | - | - |
| Restructuring And Mergern Acquisition | 0.42 | 0 | - | - | - |
| Gain On Sale Of Security | - | -23.16 | -0.57 | -27.01 | -52.96 |
| Depreciation Amortization Depletion Income Statement | - | 26.28 | 29.90 | 32.54 | 38.34 |
| Depreciation And Amortization In Income Statement | - | 26.28 | 29.90 | 32.54 | 38.34 |
| General And Administrative Expense | - | 121.23 | 168.31 | 217.52 | 230.17 |
| Other Gand A | 83.54 | - | - | - | - |
| Salaries And Wages | - | 112.36 | 133.28 | 175.84 | 188.99 |
| Insurance And Claims | - | 8.87 | 35.04 | 41.68 | 41.18 |
| Selling And Marketing Expense | - | 2.54 | 3.10 | 4.49 | 2.44 |
| Otherunder Preferred Stock Dividend | 2.82 | - | - | - | 4.71 |
| Occupancy And Equipment | - | 10.31 | 10.07 | 11.79 | 15.62 |
| Depreciation Income Statement | - | 26.28 | 29.90 | 32.54 | 38.34 |
| Professional Expense And Contract Services Expense | - | 27.46 | 35.18 | 34.98 | 50.38 |
| Other Non Interest Expense | - | 101.78 | 84.94 | 99.79 | 78.07 |
Financial Services sector peers, ranked by market cap
| Company | Ticker | Market Cap | P/E | P/B | ROE | EV/EBITDA |
|---|---|---|---|---|---|---|
| Customers Bancorp, Inc.this co. | CUBI | $2.5B | 11.31 | 1.20 | 10.6% | - |
| Artisan Partners Asset Management Inc. | APAM | $2.7B | 9.16 | 6.06 | 66.2% | 5.35 |
| WaFd, Inc. | WAFD | $2.6B | 11.63 | 0.96 | 8.3% | - |
| Trustmark Corporation | TRMK | $2.6B | 11.51 | 1.22 | 10.6% | - |
| SiriusPoint Ltd. | SPNT | $2.5B | 5.38 |
| - |
| - |
| - |
| - |
| - |
| 1.09 |
| 20.2% |
| - |
| First Bancorp | FBNC | $2.5B | 22.27 | 1.49 | 6.7% | - |
| NBT Bancorp Inc. | NBTB | $2.4B | 14.27 | 1.27 | 8.9% | - |
| The Western Union Company | WU | $2.4B | 4.82 | 2.52 | 52.2% | 4.15 |
| Beacon Financial Corporation | BBT | $2.4B | 26.55 | 0.96 | 3.6% | - |
| Peer Median | - | 11.57 | 1.24 | 9.7% | 4.75 | |