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Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers CX platform that delivers a suite of applications, which enables the breadth of customer service, sales, and marketing functions. The company's platform comprises AI agents, agent assist, workflow automation, AI insights, AI summaries, workforce engagement management, and revenue execution, as well as allows simultaneous management and optimization of customer interactions across voice, chat, email, web, social media and mobile channels, through our application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize customer experience and enhance agent productivity, as well as offers software-as-a-service business model. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.
5-year financial trends. Figures in USD millions.
Latest fiscal year: 2025
Year-by-year revenue, profitability, and cash flow (USD millions, last 10 years)
| Year | Revenue | EBITDA | Net Profit | FCF | ROE | Rev Growth 1Y | NP Growth 1Y |
|---|---|---|---|---|---|---|---|
| 2025 | $1.1B | $121M | $39M | $162M | 5.0% | 10.3% | - |
| 2024 | $1.0B | $55M | $-13M | $79M | -2.1% | 14.4% | - |
| 2023 | $910M | $-23M | $-82M | $88M | -15.2% | 16.9% | - |
| 2022 | $779M | $-38M | $-95M | $33M | -30.5% | - | - |
Income statement, balance sheet, and cash flow as reported
Consolidated Figures in USD Millions.
| Metric | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|
| Total Revenue | 778.85 | 910.49 | 1,041.94 | 1,149.09 |
| Cost Of Revenue | 367.50 | 432.69 | 477.54 | 516.23 |
| Gross Profit | 411.35 | 477.80 | 564.40 | 632.85 |
| Operating Expense | 498.93 | 576.37 | 615.70 | 604 |
| Operating Income | -87.58 | -98.58 | -51.30 | 28.85 |
| EBITDA | -38.10 | -23.26 | 54.96 | 120.78 |
| EBIT | -82.77 | -71.78 | 2.06 | 59.02 |
| Pretax Income | -90.26 | -79.42 | -12.76 | 44.94 |
| Tax Provision | 4.39 | 2.34 | 0.04 | 5.53 |
| Net Income | -94.65 | -81.76 | -12.79 | 39.42 |
| Net Income Common Stockholders | -94.65 | -81.76 | -12.79 | 39.42 |
| Total Expenses | 866.43 | 1,009.06 | 1,093.24 | 1,120.24 |
| Interest Expense | 7.49 | 7.65 | 14.81 | 14.08 |
| Interest Income | 4.81 | 26.80 | 46.74 | 30.17 |
| Research And Development | 141.79 | 156.58 | 166.20 | 152.33 |
| Selling General And Administration | 357.13 | 419.79 | 449.50 | 451.67 |
| Normalized EBITDA | -38.10 | -23.26 | 48.35 | 120.78 |
| Normalized Income | -94.65 | -81.76 | -19.41 | 39.42 |
| Basic EPS | -1.35 | -1.13 | -0.17 | 0 |
| Diluted EPS | -1.35 | -1.13 | -0.17 | 0 |
| Tax Effect Of Unusual Items | 0 | 0 | 0 | 0 |
| Tax Rate For Calcs | 0.21 | 0.21 | 0 | 0.12 |
| Total Unusual Items | 0 | 0 | 6.62 | 0 |
| Total Unusual Items Excluding Goodwill | 0 | 0 | 6.62 | 0 |
| Net Income From Continuing Operation Net Minority Interest | -94.65 | -81.76 | -12.79 | 39.42 |
| Reconciled Depreciation | 44.67 | 48.52 | 52.91 | 61.76 |
| Reconciled Cost Of Revenue | 367.50 | 432.69 | 477.54 | 516.23 |
| Net Interest Income | -2.68 | 19.15 | 31.93 | 16.09 |
| Net Income From Continuing And Discontinued Operation | -94.65 | -81.76 | -12.79 | 39.42 |
| Total Operating Income As Reported | -87.58 | -98.58 | -51.30 | 28.85 |
| Diluted Average Shares | 69.92 | 72.05 | 74.50 | 0 |
| Basic Average Shares | 69.92 | 72.05 | 74.50 | 0 |
| Diluted NI Availto Com Stockholders | -94.65 | -81.76 | -12.79 | 39.42 |
| Net Income Including Noncontrolling Interests | -94.65 | -81.76 | -12.79 | 39.42 |
| Net Income Continuous Operations | -94.65 | -81.76 | -12.79 | 39.42 |
| Other Income Expense | 4.81 | 0 | 6.62 | 0 |
| Other Non Operating Income Expenses | 4.81 | 0 | 0 | 0 |
| Special Income Charges | 0 | 0 | 6.62 | 0 |
| Other Special Charges | 0 | 0 | -6.62 | 0 |
| Net Non Operating Interest Income Expense | -2.68 | 19.15 | 31.93 | 16.09 |
| Interest Expense Non Operating | 7.49 | 7.65 | 14.81 | 14.08 |
| Interest Income Non Operating | 4.81 | 26.80 | 46.74 | 30.17 |
| Selling And Marketing Expense | 261.99 | 296.71 | 311.95 | 311.82 |
| General And Administrative Expense | 95.14 | 123.08 | 137.55 | 139.85 |
| Other Gand A | 95.14 | 123.08 | 137.55 | 139.85 |
| Operating Revenue | 778.85 | 910.49 | 1,041.94 | 1,149.09 |
Technology sector peers, ranked by market cap
| Company | Ticker | Market Cap | P/E | P/B | ROE | EV/EBITDA |
|---|---|---|---|---|---|---|
| Five9, Inc.this co. | FIVN | $1.3B | 37.89↓ discount | 1.67 | 5.0% | 13.22 |
| ADTRAN Holdings, Inc. | ADTN | $1.4B | - | 9.20 | -8.8% | 24.29 |
| VIA | VIA | $1.3B | - | 1.99 | -15.4% | -13.23 |
| Innodata Inc. | INOD | $1.3B | 43.42 | 12.06 | 30.1% | 28.64 |
| C3.ai, Inc. | AI | $1.3B | - | 1.78 | -34.4% |
| -1.60 |
| Sprinklr, Inc. | CXM | $1.3B | 54.54 | 2.11 | 3.9% | 14.89 |
| Allient Inc. | ALNT | $1.3B | 56.00 | 4.15 | - | 19.25 |
| Arteris, Inc. | AIP | $1.2B | - | -81.66 | 237.5% | -39.66 |
| Shoals Technologies Group, Inc. | SHLS | $1.2B | 36.70 | 2.05 | 5.6% | 15.82 |
| Peer Median | - | 48.98 | 2.08 | 3.9% | 15.35 | |