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Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers CX platform that delivers a suite of applications, which enables the breadth of customer service, sales, and marketing functions. The company's platform comprises AI agents, agent assist, workflow automation, AI insights, AI summaries, workforce engagement management, and revenue execution, as well as allows simultaneous management and optimization of customer interactions across voice, chat, email, web, social media and mobile channels, through our application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize customer experience and enhance agent productivity, as well as offers software-as-a-service business model. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.
5-year financial trends. Figures in USD millions.
Latest fiscal year: 2025
Year-by-year revenue, profitability, and cash flow (USD millions, last 10 years)
| Year | Revenue | EBITDA | Net Profit | FCF | ROE | Rev Growth 1Y | NP Growth 1Y |
|---|---|---|---|---|---|---|---|
| 2025 | $1.1B | $121M | $39M | $162M | 5.0% | 10.3% | -408.1% |
| 2024 | $1.0B | $55M | $-13M | $79M | -2.1% | 14.4% | -84.4% |
| 2023 | $910M | $-23M | $-82M | $88M | -15.2% | 16.9% | -13.6% |
| 2022 | $779M | $-38M | $-95M | $33M | -30.5% | - | - |
| 2021 | - | - | - |
Income statement, balance sheet, and cash flow as reported
Consolidated Figures in USD Millions.
| Metric | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|
| Total Revenue | - | 778.85 | 910.49 | 1,041.94 | 1,149.09 |
| Operating Revenue | - | 778.85 | 910.49 | 1,041.94 | 1,149.09 |
| Cost Of Revenue | - | 367.50 | 432.69 | 477.54 | 516.23 |
| Gross Profit | - | 411.34 | 477.80 | 564.40 | 632.85 |
| Operating Expense | - | 498.93 | 576.37 | 615.70 | 604 |
| Research And Development | - | 141.79 | 156.58 | 166.20 | 152.33 |
| Selling General And Administration | - | 357.13 | 419.79 | 449.50 | 451.67 |
| Total Expenses | - | 866.43 | 1,009.06 | 1,093.24 | 1,120.24 |
| Operating Income | - | -87.58 | -98.58 | -51.30 | 28.85 |
| Total Operating Income As Reported | - | -87.58 | -98.58 | -51.30 | 28.85 |
| EBITDA | - | -38.10 | -23.26 | 54.96 | 120.78 |
| Normalized EBITDA | - | -38.10 | -23.26 | 48.35 | 120.78 |
| EBIT | - | -82.77 | -71.78 | 2.06 | 59.02 |
| Interest Income | - | 4.81 | 26.80 | 46.74 | 30.17 |
| Interest Expense | - | 7.49 | 7.65 | 14.81 | 14.08 |
| Net Interest Income | - | -2.68 | 19.15 | 31.93 | 16.09 |
| Other Non Operating Income Expenses | -0.01 | 4.81 | - | - | - |
| Other Income Expense | -0.01 | 4.81 | - | 6.62 | - |
| Interest Income Non Operating | - | 4.81 | 26.80 | 46.74 | 30.17 |
| Interest Expense Non Operating | - | 7.49 | 7.65 | 14.81 | 14.08 |
| Net Non Operating Interest Income Expense | - | -2.68 | 19.15 | 31.93 | 16.09 |
| Pretax Income | - | -90.26 | -79.42 | -12.76 | 44.94 |
| Tax Provision | - | 4.39 | 2.34 | 0.04 | 5.53 |
| Tax Rate For Calcs | - | 0 | 0 | 0 | 0 |
| Tax Effect Of Unusual Items | - | 0 | 0 | 0 | 0 |
| Net Income Continuous Operations | - | -94.65 | -81.76 | -12.80 | 39.42 |
| Net Income From Continuing And Discontinued Operation | - | -94.65 | -81.76 | -12.80 | 39.42 |
| Net Income From Continuing Operation Net Minority Interest | - | -94.65 | -81.76 | -12.80 | 39.42 |
| Net Income | - | -94.65 | -81.76 | -12.80 | 39.42 |
| Net Income Common Stockholders | - | -94.65 | -81.76 | -12.80 | 39.42 |
| Net Income Including Noncontrolling Interests | - | -94.65 | -81.76 | -12.80 | 39.42 |
| Normalized Income | - | -94.65 | -81.76 | -19.41 | 39.42 |
| Diluted NI Availto Com Stockholders | - | -94.65 | -81.76 | -12.80 | 39.42 |
| Basic Average Shares | - | 69.92 | 72.05 | 74.50 | 76.92 |
| Diluted Average Shares | - | 69.92 | 72.05 | 74.50 | 88 |
| Reconciled Depreciation | - | 44.67 | 48.52 | 52.90 | 61.76 |
| Reconciled Cost Of Revenue | - | 367.50 | 432.69 | 477.54 | 516.23 |
| Total Unusual Items | - | 0 | 0 | 6.62 | 0 |
| Total Unusual Items Excluding Goodwill | - | 0 | 0 | 6.62 | 0 |
| Special Income Charges | - | 0 | 0 | 6.62 | 0 |
| Other Special Charges | - | - | - | -6.62 | - |
| General And Administrative Expense | - | 95.14 | 123.08 | 137.55 | 139.85 |
| Other Gand A | - | 95.14 | 123.08 | 137.55 | 139.85 |
| Selling And Marketing Expense | - | 261.99 | 296.71 | 311.95 | 311.82 |
Technology sector peers, ranked by market cap
| Company | Ticker | Market Cap | P/E | P/B | ROE | EV/EBITDA |
|---|---|---|---|---|---|---|
| Five9, Inc.this co. | FIVN | $1.9B | 47.51 | 2.38 | 5.0% | 20.25 |
| Sonos, Inc. | SONO | $1.9B | - | 5.45 | -17.2% | 143.85 |
| Grindr Inc. | GRND | $1.9B | 20.07 | 40.46 | 201.6% | 15.27 |
| CTS Corporation | CTS | $1.9B | 29.01 | 3.43 | 11.8% | 15.46 |
| Intapp, Inc. | INTA | $1.9B | -103.17 | 3.62 | -3.5% |
| - |
| - |
| - |
| - |
| -340.62 |
| SkyWater Technology, Inc. | SKYT | $1.9B | 15.70 | 9.94 | 63.3% | 14.46 |
| Asana, Inc. | ASAN | $1.9B | - | 12.07 | -122.6% | - |
| AMBQ | AMBQ | $1.8B | -49.83 | 11.18 | -22.4% | -51.89 |
| Semrush Holdings, Inc. | SEMR | $1.8B | -95.70 | 6.29 | -6.6% | -174.63 |
| Peer Median | - | -17.06 | 8.11 | -5.0% | 14.46 | |