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Sprinklr, Inc. provides enterprise cloud software products worldwide. The company operates Unified Customer Experience Management platform, a software that enables customer-facing teams to collaborate across internal silos, communicate across digital and traditional channels, and leverages AI to deliver customer experiences. Its products include Sprinklr Service, a suite of artificial intelligence (AI) based products and solutions that unifies customer service across voice, digital, and social channels; Sprinklr Social, a suite of AI-powered products and solutions that unifies social media publishing, engagement, and analytics across various channels; Sprinklr Insights, a suite of AI-based products and solutions that delivers consumer intelligence and helps to manage customer feedback; and Sprinklr Marketing, a suite of AI-based products and solutions that unifies content production and content lifecycle management with paid campaigns across various channels. The company also provides professional, implementation, managed, training, consultancy, and coaching services. The company has a strategic partnership with SocialEdge, Inc. to offers an integrated solution and an operating model for enterprise marketing, linking creator intelligence, social media management, and paid amplification within a unified ecosystem. Sprinklr, Inc. was founded in 2009 and is headquartered in New York, New York.
5-year financial trends. Figures in USD millions.
Latest fiscal year: 2026
Year-by-year revenue, profitability, and cash flow (USD millions, last 10 years)
| Year | Revenue | EBITDA | Net Profit | FCF | ROE | Rev Growth 1Y | NP Growth 1Y |
|---|---|---|---|---|---|---|---|
| 2026 | $857M | $76M | $23M | $142M | 3.9% | 7.6% | -81.2% |
| 2025 | $796M | $45M | $122M | $59M | 19.9% | 8.7% | 136.6% |
| 2024 | $732M | $54M | $51M | $51M | 7.6% | 18.5% | -192.2% |
| 2023 | $618M | $-39M | $-56M | $10M | -10.1% | - | - |
| 2022 | - | - | - |
Income statement, balance sheet, and cash flow as reported
Consolidated Figures in USD Millions.
| Metric | 2022 | 2023 | 2024 | 2025 | 2026 |
|---|---|---|---|---|---|
| Total Revenue | - | 618.19 | 732.36 | 796.39 | 857.20 |
| Cost Of Revenue | - | 163.72 | 179.40 | 221.76 | 279.42 |
| Gross Profit | - | 454.46 | 552.96 | 574.64 | 577.78 |
| Operating Expense | - | 505.69 | 514.74 | 547.85 | 520.76 |
| Operating Income | - | -51.22 | 38.22 | 26.79 | 57.02 |
| EBITDA | - | -39.17 | 53.68 | 45.47 | 76.09 |
| EBIT | - | -51.22 | 38.22 | 26.79 | 57.02 |
| Pretax Income | - | -47.47 | 60.52 | 48.29 | 66.79 |
| Tax Provision | - | 8.27 | 9.12 | -73.32 | 43.88 |
| Net Income | - | -55.74 | 51.40 | 121.61 | 22.90 |
| Net Income Common Stockholders | - | -55.74 | 51.40 | 121.61 | 22.90 |
| Total Expenses | - | 669.41 | 694.14 | 769.60 | 800.18 |
| Research And Development | - | 76.66 | 91.29 | 91.62 | 96 |
| Selling General And Administration | - | 429.03 | 423.45 | 456.23 | 424.76 |
| Normalized EBITDA | - | -39.17 | 57.95 | 48.29 | 92.87 |
| Normalized Income | - | -55.74 | 55.03 | 123.84 | 32.98 |
| Market Cap | 1,249.30 | 1,249.30 | 1,249.30 | 1,249.30 | 1,249.30 |
Technology sector peers, ranked by market cap
| Company | Ticker | Market Cap | P/E | P/B | ROE | EV/EBITDA |
|---|---|---|---|---|---|---|
| Sprinklr, Inc.this co. | CXM | $1.3B | 54.54↑ premium | 2.11 | 3.9% | 14.89 |
| ADTRAN Holdings, Inc. | ADTN | $1.4B | - | 9.20 | -8.8% | 24.29 |
| VIA | VIA | $1.3B | - | 1.99 | -15.4% | -13.23 |
| Five9, Inc. | FIVN | $1.3B | 37.89 | 1.67 | 5.0% | 13.22 |
| Innodata Inc. | INOD | $1.3B | 43.42 | 12.06 | 30.1% |
| - |
| - |
| - |
| - |
| 28.64 |
| C3.ai, Inc. | AI | $1.3B | - | 1.78 | -34.4% | -1.60 |
| Allient Inc. | ALNT | $1.3B | 56.00 | 4.15 | - | 19.25 |
| Arteris, Inc. | AIP | $1.2B | - | -81.66 | 237.5% | -39.66 |
| Shoals Technologies Group, Inc. | SHLS | $1.2B | 36.70 | 2.05 | 5.6% | 15.82 |
| Peer Median | - | 40.66 | 2.02 | 5.0% | 14.52 | |