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TTEC Holdings, Inc. operates as a customer experience (CX) company that designs, builds, and operates technology-enabled customer experiences across live interaction channels. It operates through TTEC Digital and TTEC Engage segments. The TTEC Digital segment provides CX technologies for contact center as a service, customer relationship management, and artificial intelligence (AI) and analytics; creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise based CX technologies; creates proprietary IP to support industry specific and custom client needs; and offers CX consulting services. The TTEC Engage segment provides digitally enabled CX operational and managed services; delivers data-driven omnichannel customer care, customer acquisition, growth and retention services, tech support, fraud mitigation, and back-office solutions; and offers solutions for AI operations, including data annotation and labeling. It serves clients in the financial services, healthcare, public sector, communication, technology, media and entertainment, travel and hospitality, automotive, and retail industries. The company operates in the United States, Canada, the Philippines, the Asia Pacific, India, Europe, the Middle East, Africa, and Latin America. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in May 1996. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Austin, Texas.
Rule-based from financial data. Not advice.
5-year financial trends. Figures in USD millions.
Latest fiscal year: 2025
Year-by-year revenue, profitability, and cash flow (USD millions, last 5 years)
| Year | Revenue | EBITDA | Net Profit | FCF | ROE | Rev Growth 1Y | NP Growth 1Y |
|---|---|---|---|---|---|---|---|
| 2025 | $2.1B | $-9M | $-192M | $83M | -202.5% | -3.2% | -40.0% |
| 2024 | $2.2B | $-54M | $-321M | $-104M | -128.3% | -10.4% | -3908.3% |
| 2023 | $2.5B | $220M | $8M | $77M | 1.4% | 0.8% | -91.8% |
| 2022 | $2.4B | $292M | $103M | $53M | 18.4% | - | - |
| 2021 | - | - |
Income statement, balance sheet, and cash flow as reported
Consolidated Figures in USD Millions.
| Metric | 2025 |
|---|---|
| Total Revenue | 2,136.90 |
| Operating Revenue | 2,136.90 |
| Cost Of Revenue | 1,670.69 |
| Gross Profit | 466.21 |
| Operating Expense | 370.09 |
| Selling General And Administration | 280.33 |
| Total Expenses | 2,040.78 |
| Operating Income | 96.12 |
| Total Operating Income As Reported | -117.14 |
| EBITDA | -8.77 |
| Normalized EBITDA | 204.49 |
| EBIT | -98.53 |
| Interest Income | 9.37 |
| Interest Expense | 71.71 |
| Net Interest Income | -62.34 |
| Other Non Operating Income Expenses | 9.25 |
| Other Income Expense | -204.02 |
| Interest Income Non Operating | 9.37 |
| Interest Expense Non Operating | 71.71 |
| Net Non Operating Interest Income Expense | -62.34 |
| Pretax Income | -170.24 |
| Tax Provision | 14.84 |
| Tax Rate For Calcs | 0 |
| Tax Effect Of Unusual Items | -44.79 |
| Net Income Continuous Operations | -185.07 |
| Net Income From Continuing And Discontinued Operation | -192.47 |
| Net Income From Continuing Operation Net Minority Interest | -192.47 |
| Net Income | -192.47 |
| Net Income Common Stockholders | -192.47 |
| Net Income Including Noncontrolling Interests | -185.07 |
| Normalized Income | -23.99 |
| Diluted NI Availto Com Stockholders | -192.47 |
| Basic Average Shares | 48.21 |
| Diluted Average Shares | 48.21 |
| Reconciled Depreciation | 89.76 |
| Reconciled Cost Of Revenue | 1,670.69 |
| Total Unusual Items | -213.26 |
| Total Unusual Items Excluding Goodwill | -213.26 |
| Minority Interests | -7.39 |
| Special Income Charges | -213.26 |
| Write Off | 207.37 |
| Impairment Of Capital Assets | 207.37 |
| Restructuring And Mergern Acquisition | 5.90 |
| Depreciation Amortization Depletion Income Statement | 89.76 |
| Depreciation And Amortization In Income Statement | 89.76 |
Technology sector peers, ranked by market cap
| Company | Ticker | Market Cap | P/E | P/B | ROE | EV/EBITDA |
|---|---|---|---|---|---|---|
| TTEC Holdings, Inc.this co. | TTEC | $112M | - | 1.17 | -202.5% | - |
| Nerdy Inc. | NRDY | $158M | -3.97 | 8.33 | -210.0% | -2.40 |
| Tucows Inc. | TCX | $153M | -2.01 | -0.93 | 46.2% | 18.01 |
| MicroVision, Inc. | MVIS | $143M | -1.50 | 2.57 | -171.0% | -2.08 |
| Expensify, Inc. | EXFY | $111M | -5.19 | 0.84 |
| - |
| - |
| - |
| - |
| - |
| -16.1% |
| -5.60 |
| Airship AI Holdings, Inc. | AISP | $108M | 3.69 | -15.13 | -410.1% | -14.22 |
| SoundThinking, Inc. | SSTI | $99M | -10.51 | 1.37 | -13.1% | 159.23 |
| CSP Inc. | CSPI | $94M | -1029.32 | 2.10 | -0.2% | -114.33 |
| AudioEye, Inc. | AEYE | $90M | -29.36 | 18.80 | -64.1% | 177.33 |
| Peer Median | - | -4.58 | 1.74 | -40.1% | -2.24 | |