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TTEC Holdings, Inc. operates as a customer experience (CX) company that designs, builds, and operates technology-enabled customer experiences across live interaction channels. It operates through TTEC Digital and TTEC Engage segments. The TTEC Digital segment provides CX technologies for contact center as a service, customer relationship management, and artificial intelligence (AI) and analytics; creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise based CX technologies; creates proprietary IP to support industry specific and custom client needs; and offers CX consulting services. The TTEC Engage segment provides digitally enabled CX operational and managed services; delivers data-driven omnichannel customer care, customer acquisition, growth and retention services, tech support, fraud mitigation, and back-office solutions; and offers solutions for AI operations, including data annotation and labeling. It serves clients in the financial services, healthcare, public sector, communication, technology, media and entertainment, travel and hospitality, automotive, and retail industries. The company operates in the United States, Canada, the Philippines, the Asia Pacific, India, Europe, the Middle East, Africa, and Latin America. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in May 1996. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Austin, Texas.
5-year financial trends. Figures in USD millions.
Latest fiscal year: 2025
Year-by-year revenue, profitability, and cash flow (USD millions, last 10 years)
| Year | Revenue | EBITDA | Net Profit | FCF | ROE | Rev Growth 1Y | NP Growth 1Y |
|---|---|---|---|---|---|---|---|
| 2025 | $2.1B | $-9M | $-192M | $83M | -170.5% | -3.2% | - |
| 2024 | $2.2B | $-54M | $-321M | $-104M | -119.7% | -10.4% | -3908.3% |
| 2023 | $2.5B | $220M | $8M | $77M | 1.4% | 0.8% | -91.8% |
| 2022 | $2.4B | $292M | $103M | $53M | 16.3% | - | - |
Income statement, balance sheet, and cash flow as reported
Consolidated Figures in USD Millions.
| Metric | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|
| Total Revenue | 2,443.71 | 2,462.82 | 2,207.59 | 2,136.90 |
| Cost Of Revenue | 1,856.52 | 1,932.88 | 1,735.87 | 1,670.69 |
| Gross Profit | 587.19 | 529.94 | 471.72 | 466.21 |
| Operating Expense | 399.22 | 392.14 | 391 | 370.09 |
| Operating Income | 187.97 | 137.79 | 80.72 | 96.12 |
| EBITDA | 292.31 | 220.32 | -54.25 | -8.77 |
| EBIT | 180.51 | 119.05 | -152.20 | -98.53 |
| Pretax Income | 144.45 | 40.72 | -236.52 | -170.24 |
| Tax Provision | 27.11 | 22.46 | 74.10 | 14.84 |
| Net Income | 103.24 | 8.43 | -320.96 | -192.47 |
| Net Income Common Stockholders | 103.24 | 8.43 | -320.96 | -192.47 |
| Total Expenses | 2,255.74 | 2,325.02 | 2,126.86 | 2,040.78 |
| Interest Expense | 36.07 | 78.32 | 84.31 | 71.71 |
| Interest Income | 1.81 | 5.15 | 2.73 | 9.37 |
| Selling General And Administration | 287.43 | 290.87 | 293.04 | 280.33 |
| Normalized EBITDA | 311.73 | 240.09 | 200 | 204.49 |
| Normalized Income | 119.01 | 24.05 | -120.11 | -23.99 |
| Basic EPS | 2.19 | 0.18 | -6.74 | -3.99 |
| Diluted EPS | 2.18 | 0.18 | -6.74 | -3.99 |
| Tax Effect Of Unusual Items | -3.65 | -4.15 | -53.39 | -44.79 |
| Tax Rate For Calcs | 0.19 | 0.21 | 0.21 | 0.21 |
| Total Unusual Items | -19.42 | -19.77 | -254.25 | -213.26 |
| Total Unusual Items Excluding Goodwill | -19.42 | -19.77 | -254.25 | -213.26 |
| Net Income From Continuing Operation Net Minority Interest | 103.24 | 8.43 | -320.96 | -192.47 |
| Reconciled Depreciation | 111.79 | 101.27 | 97.95 | 89.76 |
| Reconciled Cost Of Revenue | 1,856.52 | 1,932.88 | 1,735.87 | 1,670.69 |
| Net Interest Income | -34.26 | -73.17 | -81.58 | -62.34 |
| Net Income From Continuing And Discontinued Operation | 103.24 | 8.43 | -320.96 | -192.47 |
| Total Operating Income As Reported | 168.54 | 118.02 | -173.52 | -117.14 |
| Diluted Average Shares | 47.34 | 47.42 | 47.61 | 48.21 |
| Basic Average Shares | 47.12 | 47.34 | 47.61 | 48.21 |
| Diluted NI Availto Com Stockholders | 103.24 | 8.43 | -320.96 | -192.47 |
| Minority Interests | -14.09 | -9.84 | -10.35 | -7.39 |
| Net Income Including Noncontrolling Interests | 117.33 | 18.26 | -310.62 | -185.07 |
| Net Income Continuous Operations | 117.33 | 18.26 | -310.62 | -185.07 |
| Other Income Expense | -9.26 | -23.90 | -235.66 | -204.02 |
| Other Non Operating Income Expenses | 10.16 | -4.13 | 18.59 | 9.25 |
| Special Income Charges | -19.42 | -19.77 | -254.25 | -213.26 |
| Write Off | 13.75 | 11.73 | 244.09 | 0 |
| Impairment Of Capital Assets | 13.75 | 11.73 | 244.09 | 207.37 |
| Restructuring And Mergern Acquisition | 5.67 | 8.04 | 10.15 | 5.90 |
| Net Non Operating Interest Income Expense | -34.26 | -73.17 | -81.58 | -62.34 |
| Interest Expense Non Operating | 36.07 | 78.32 | 84.31 | 71.71 |
| Interest Income Non Operating | 1.81 | 5.15 | 2.73 | 9.37 |
| Depreciation Amortization Depletion Income Statement | 111.79 | 101.27 | 97.95 | 89.76 |
| Depreciation And Amortization In Income Statement | 111.79 | 101.27 | 97.95 | 89.76 |
| Operating Revenue | 2,443.71 | 2,462.82 | 2,207.59 | 2,136.90 |
Technology sector peers, ranked by market cap
| Company | Ticker | Market Cap | P/E | P/B | ROE | EV/EBITDA |
|---|---|---|---|---|---|---|
| TTEC Holdings, Inc.this co. | TTEC | $141M | - | 1.49 | -170.5% | 5.74 |
| Information Services Group, Inc. | III | $193M | 21.26 | 2.04 | 9.9% | 10.50 |
| Unisys Corporation | UIS | $189M | - | -0.66 | 126.6% | 5.11 |
| Thryv Holdings, Inc. | THRY | $162M | 366.00 | 0.74 | 0.1% | 6.71 |
| Digimarc Corporation | DMRC | $158M | - |
| 3.87 |
| -80.3% |
| -6.77 |
| KULR Technology Group, Inc. | KULR | $111M | - | 0.91 | -50.9% | -2.45 |
| Expensify, Inc. | EXFY | $106M | - | 0.74 | -16.1% | -2.34 |
| SunPower Inc. | SPWR | $105M | - | -1.02 | 50.3% | -16.16 |
| CSP Inc. | CSPI | $103M | - | 2.29 | -0.2% | -30.63 |
| Peer Median | - | 193.63 | 0.82 | -0.0% | -2.40 | |