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eGain Corporation engages in the development, license, implementation, and support of its customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides eGain AI Agent, which helps businesses to deploy enterprise-grade agentic solutions built on knowledge and guided actions; eGain AI Knowledge Hub to centralize knowledge, policies, procedures, situations, and best-practices, as well as guided and personalized answers to customers, agents, and field staff; and eGain Conversation Hub for scalable capabilities of digital-first interaction management within a modern, omnichannel desktop. The company also offers a cloud-based platform through subscription basis; professional services, such as consulting and implementation services, training services, and managed services. It serves customers in various industry sectors, financial services, the public sector, healthcare, telecommunications, and other highly regulated industries. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.
5-year financial trends. Figures in USD millions.
Latest fiscal year: 2025
Year-by-year revenue, profitability, and cash flow (USD millions, last 10 years)
| Year | Revenue | EBITDA | Net Profit | FCF | ROE | Rev Growth 1Y | NP Growth 1Y |
|---|---|---|---|---|---|---|---|
| 2025 | $88M | $6M | $32M | $5M | 40.0% | -4.7% | 314.6% |
| 2024 | $93M | $7M | $8M | $12M | 13.3% | -5.3% | 268.9% |
| 2023 | $98M | $3M | $2M | $4M | 3.4% | 6.6% | -186.4% |
| 2022 | $92M | $-1M | $-2M | $7M | -4.3% | - | - |
| 2021 | - | - | - |
Income statement, balance sheet, and cash flow as reported
Consolidated Figures in USD Millions.
| Metric | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|
| Total Revenue | - | 91.95 | 98.01 | 92.80 | 88.43 |
| Operating Revenue | 78.29 | 91.95 | 98.01 | 92.80 | - |
| Cost Of Revenue | 19.27 | 24.54 | 27.32 | 27.59 | - |
| Gross Profit | 59.02 | 67.41 | 70.70 | 65.21 | - |
| Operating Expense | 51.68 | 69.55 | 69.31 | 59.24 | - |
| Research And Development | - | 24.39 | 27.30 | 26.63 | 29.60 |
| Selling General And Administration | - | 45.16 | 42.01 | 32.61 | 27.97 |
| Total Expenses | - | 94.09 | 96.62 | 86.83 | 84 |
| Operating Income | - | -2.14 | 1.39 | 5.97 | 4.43 |
| Total Operating Income As Reported | 7.34 | -2.14 | 1.39 | 5.97 | - |
| EBITDA | - | -0.61 | 3.02 | 7.46 | 5.84 |
| Normalized EBITDA | - | -0.61 | 3.02 | 7.46 | 5.84 |
| EBIT | 7.34 | -2.14 | 1.39 | 5.97 | - |
| Interest Income | - | 0.09 | 2.40 | 3.80 | 2.47 |
| Net Interest Income | - | 0.09 | 2.40 | 3.80 | 2.47 |
| Other Non Operating Income Expenses | - | 0.84 | -0.43 | -0.05 | -1.26 |
| Other Income Expense | - | 0.84 | -0.43 | -0.05 | -1.26 |
| Interest Income Non Operating | - | 0.09 | 2.40 | 3.80 | 2.47 |
| Net Non Operating Interest Income Expense | - | 0.09 | 2.40 | 3.80 | 2.47 |
| Pretax Income | - | -1.21 | 3.36 | 9.72 | 5.64 |
| Tax Provision | - | 1.24 | 1.25 | 1.94 | -26.62 |
| Tax Rate For Calcs | - | 0 | 0 | 0 | 0 |
| Tax Effect Of Unusual Items | - | 0 | 0 | 0 | 0 |
| Net Income Continuous Operations | 6.96 | -2.44 | 2.11 | 7.78 | - |
| Net Income From Continuing And Discontinued Operation | 6.96 | -2.44 | 2.11 | 7.78 | - |
| Net Income From Continuing Operation Net Minority Interest | - | -2.44 | 2.11 | 7.78 | 32.25 |
| Net Income | - | -2.44 | 2.11 | 7.78 | 32.25 |
| Net Income Common Stockholders | - | -2.44 | 2.11 | 7.78 | 32.25 |
| Net Income Including Noncontrolling Interests | - | -2.44 | 2.11 | 7.78 | 32.25 |
| Normalized Income | 6.96 | -2.44 | 2.11 | 7.78 | - |
| Diluted NI Availto Com Stockholders | - | -2.44 | 2.11 | 7.78 | 32.25 |
| Basic Average Shares | 31.01 | 31.55 | 31.96 | 30.84 | - |
| Diluted Average Shares | 32.60 | 31.55 | 32.80 | 31.47 | - |
| Reconciled Depreciation | - | 1.52 | 1.63 | 1.48 | 1.40 |
| Reconciled Cost Of Revenue | - | 24.54 | 27.32 | 27.59 | 26.42 |
| General And Administrative Expense | - | 11.42 | 10.30 | 10.50 | 8.62 |
| Other Gand A | - | 11.42 | 10.30 | 10.50 | 8.62 |
| Selling And Marketing Expense | - | 33.75 | 31.71 | 22.12 | 19.36 |
Technology sector peers, ranked by market cap
| Company | Ticker | Market Cap | P/E | P/B | ROE | EV/EBITDA |
|---|---|---|---|---|---|---|
| eGain Corporationthis co. | EGAN | $207M | 6.41↑ premium | 2.56 | 40.0% | 25.25 |
| Commerce.com, Inc. | CMRC | $235M | -12.14 | 5.97 | -49.1% | 55.05 |
| Inseego Corp. | INSG | $228M | 272.12 | -56.39 | -20.7% | 18.42 |
| Immersion Corporation | IMMR | $219M | 3.41 | 0.74 | 21.6% | 2.48 |
| Kaltura, Inc. | KLTR | $218M | -18.06 |
| - |
| - |
| - |
| - |
| 34.44 |
| -190.7% |
| -104.62 |
| KULR Technology Group, Inc. | KULR | $212M | -3.42 | 1.74 | -50.9% | -3.32 |
| Information Services Group, Inc. | III | $208M | 22.23 | 2.19 | 9.9% | 10.77 |
| ReposiTrak, Inc. | TRAK | $183M | 26.28 | 3.70 | 14.1% | 17.22 |
| Domo, Inc. | DOMO | $175M | - | - | 31.9% | - |
| Peer Median | - | 3.41 | 2.19 | -5.4% | 10.77 | |