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eGain Corporation engages in the development, license, implementation, and support of its customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides eGain AI Agent, which helps businesses to deploy enterprise-grade agentic solutions built on knowledge and guided actions; eGain AI Knowledge Hub to centralize knowledge, policies, procedures, situations, and best-practices, as well as guided and personalized answers to customers, agents, and field staff; and eGain Conversation Hub for scalable capabilities of digital-first interaction management within a modern, omnichannel desktop. The company also offers a cloud-based platform through subscription basis; professional services, such as consulting and implementation services, training services, and managed services. It serves customers in various industry sectors, financial services, the public sector, healthcare, telecommunications, and other highly regulated industries. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.
5-year financial trends. Figures in USD millions.
Latest fiscal year: 2025
Year-by-year revenue, profitability, and cash flow (USD millions, last 10 years)
| Year | Revenue | EBITDA | Net Profit | FCF | ROE | Rev Growth 1Y | NP Growth 1Y |
|---|---|---|---|---|---|---|---|
| 2025 | $88M | $6M | $32M | $5M | 40.0% | -4.7% | 314.6% |
| 2024 | $93M | $7M | $8M | $12M | 13.3% | -5.3% | 268.9% |
| 2023 | $98M | $3M | $2M | $4M | 3.4% | 6.6% | - |
| 2022 | $92M | $-1M | $-2M | $7M | -4.3% | - | - |
Income statement, balance sheet, and cash flow as reported
Consolidated Figures in USD Millions.
| Metric | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|
| Total Revenue | 91.95 | 98.01 | 92.80 | 88.43 |
| Cost Of Revenue | 24.54 | 27.32 | 27.59 | 26.42 |
| Gross Profit | 67.41 | 70.70 | 65.21 | 62.01 |
| Operating Expense | 69.55 | 69.31 | 59.24 | 57.58 |
| Operating Income | -2.14 | 1.39 | 5.97 | 4.43 |
| EBITDA | -0.61 | 3.02 | 7.46 | 5.84 |
| EBIT | -2.14 | 1.39 | 5.97 | 4.43 |
| Pretax Income | -1.21 | 3.36 | 9.72 | 5.64 |
| Tax Provision | 1.24 | 1.25 | 1.94 | -26.62 |
| Net Income | -2.44 | 2.11 | 7.78 | 32.25 |
| Net Income Common Stockholders | -2.44 | 2.11 | 7.78 | 32.25 |
| Total Expenses | 94.09 | 96.62 | 86.83 | 84 |
| Interest Income | 0.09 | 2.40 | 3.80 | 2.47 |
| Research And Development | 24.39 | 27.30 | 26.63 | 29.60 |
| Selling General And Administration | 45.16 | 42.01 | 32.61 | 27.97 |
| Normalized EBITDA | -0.61 | 3.02 | 7.46 | 5.84 |
| Normalized Income | -2.44 | 2.11 | 7.78 | 32.25 |
| Basic EPS | -0.08 | 0.07 | 0.25 | 1.15 |
| Diluted EPS | -0.08 | 0.06 | 0.25 | 1.13 |
| Tax Effect Of Unusual Items | 0 | 0 | 0 | 0 |
| Tax Rate For Calcs | 0.21 | 0.37 | 0.20 | 0.21 |
| Net Income From Continuing Operation Net Minority Interest | -2.44 | 2.11 | 7.78 | 32.25 |
| Reconciled Depreciation | 1.52 | 1.63 | 1.49 | 1.40 |
| Reconciled Cost Of Revenue | 24.54 | 27.32 | 27.59 | 26.42 |
| Net Interest Income | 0.09 | 2.40 | 3.80 | 2.47 |
| Net Income From Continuing And Discontinued Operation | -2.44 | 2.11 | 7.78 | 32.25 |
| Total Operating Income As Reported | -2.14 | 1.39 | 5.97 | 4.43 |
| Diluted Average Shares | 31.55 | 32.80 | 31.47 | 28.65 |
| Basic Average Shares | 31.55 | 31.96 | 30.84 | 28.16 |
| Diluted NI Availto Com Stockholders | -2.44 | 2.11 | 7.78 | 32.25 |
| Net Income Including Noncontrolling Interests | -2.44 | 2.11 | 7.78 | 32.25 |
| Net Income Continuous Operations | -2.44 | 2.11 | 7.78 | 32.25 |
| Other Income Expense | 0.84 | -0.43 | -0.05 | -1.26 |
| Other Non Operating Income Expenses | 0.84 | -0.43 | -0.05 | -1.26 |
| Net Non Operating Interest Income Expense | 0.09 | 2.40 | 3.80 | 2.47 |
| Interest Income Non Operating | 0.09 | 2.40 | 3.80 | 2.47 |
| Selling And Marketing Expense | 33.75 | 31.71 | 22.11 | 19.36 |
| General And Administrative Expense | 11.42 | 10.30 | 10.50 | 8.62 |
| Other Gand A | 11.42 | 10.30 | 10.50 | 8.62 |
| Operating Revenue | 91.95 | 98.01 | 92.80 | 88.43 |
Technology sector peers, ranked by market cap
| Company | Ticker | Market Cap | P/E | P/B | ROE | EV/EBITDA |
|---|---|---|---|---|---|---|
| eGain Corporationthis co. | EGAN | $201M | 5.79↓ discount | 2.27 | 40.0% | 14.32 |
| Nerdy Inc. | NRDY | $218M | - | 5.75 | -138.0% | -1.79 |
| Kaltura, Inc. | KLTR | $211M | - | 33.02 | -190.7% | 236.12 |
| MicroVision, Inc. | MVIS | $208M | - | 3.52 | -171.0% | -2.34 |
| Richardson Electronics, Ltd. | RELL | $200M | 50.93 |
| 1.25 |
| -0.7% |
| 29.40 |
| Vuzix Corporation | VUZI | $198M | - | 7.83 | -93.1% | -6.39 |
| Immersion Corporation | IMMR | $194M | 10.12 | 0.63 | 11.5% | 6.19 |
| Information Services Group, Inc. | III | $193M | 21.26 | 2.04 | 9.9% | 10.50 |
| Unisys Corporation | UIS | $189M | - | -0.66 | 126.6% | 5.11 |
| Peer Median | - | 21.26 | 2.78 | -46.9% | 5.65 | |